TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Presales Solutions Engineer, you will serve as a trusted technical advisor to prospective customers throughout the sales cycle, helping organizations understand the value of the TeamViewer ONE platform.

• Develop strong expertise across TeamViewer ONE, including remote connectivity, endpoint management, DEX, automation and device monitoring.

• Support Proof of Value (PoV) and Proof of Concept (PoC) engagements.

• Provide technical troubleshooting during customer evaluations.

• Create solution designs, technical presentations and customer-facing documentation.

• Contribute to RFIs, RFPs, RFQs and security questionnaires.

• Partner with SMB and Commercial Sales teams across APAC to support customer opportunities.

• Collaborate with Product, Customer Success, Marketing and Technical Support, sharing customer and market insights.

• Stay current with SaaS, RMM, security, compliance and AI workplace technologies while developing toward SME status.

Requirements

• Native-level Japanese and professional English communication skills, both written and verbal.

• 1–3+ years of experience in presales, solutions engineering, technical consulting, IT administration, support or endpoint management.

• Strong knowledge of Windows, macOS, mobile operating systems and modern IT environments.

• Good understanding of networking fundamentals and security best practices.

• Excellent presentation, communication and customer-facing skills.

• Strong problem-solving ability with a customer-first mindset.

• Self-motivated, proactive, organized and comfortable working in a fast-paced, multicultural environment.

• Experience with SaaS, RMM, ITSM, UEM, EMM, APIs, automation, integrations or DEX is preferred; APAC experience and additional Asian languages are advantageous.

• Travel up to 30%.

What we offer

• Office Location: Adelaide, Australia

• Onsite Onboarding in our Adelaide office for an optimal start

• Public transport friendly offices

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.