TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

We are seeking an experienced and organized SaaS Implementation Project Manager to lead our clients through the entire software implementation lifecycle. The ideal candidate will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This role is critical in driving customer adoption and satisfaction, directly impacting long-term client retention and success, and laying the foundation for a strong, lasting partnership. You will act as the primary point of contact between our company and our clients, coordinating internal resources for the flawless execution of projects.

Key Responsibilities

Lead Project Planning: Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation, to be shared with clients and internal teams.
Manage Project Lifecycle: Oversee all aspects of the implementation process from kickoff to go-live, ensuring milestones are met on time and within scope and budget.
Stakeholder Communication: Serve as the main point of contact for clients, providing regular project updates, managing expectations, and building strong, trusted relationships.
Resource Coordination: Coordinate internal resources, technical teams, and third-party vendors to ensure efficient project execution.
Risk Management: Proactively identify, assess, and mitigate project risks and issues, escalating them to management as needed.
Drive Customer Success and Adoption: Act as a customer advocate, ensuring the implementation is aligned with their business goals to drive initial value. Proactively manage the client relationship to set them up for long-term success and reduce the risk of future churn.
Client Enablement: Organize and facilitate client training and onboarding sessions to ensure successful user adoption and a smooth transition to the customer success team.
Documentation and Reporting: Create and maintain thorough project documentation, including status reports, project plans, and change logs.

Required Skills and Qualifications

Bachelor's degree in Business, Computer Science, a related field, or relevant industry experience.
3-5 years of proven experience in project management, specifically within a SaaS or technology company.
Demonstrated experience managing the full lifecycle of software implementation projects.
A strong customer-centric mindset with a passion for delivering positive business outcomes for clients.
Excellent client-facing and internal communication skills (written and verbal).
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency with project management software such as Jira.

Preferred Qualifications

PMP (Project Management Professional) or other relevant certification is a plus.
Experience with end user compute or digital employee experience implementations.
Direct experience in a customer success, account management, or a consulting role.
Software project management background with an understanding of project management and tracking tools, including Jira, Sharepoint, and Confluence.
Proven track record managing a Professional Services portfolio

What we offer

Work location is Remote, USA.
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.