TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Operations Specialist supports global delivery execution by providing day-to-day operational coordination across hardware logistics and professional services operations. This role provides support for project governance, Frontline hardware order fulfillment, Frontline licensing, and partners cross-functionally with Finance, Procurement, Sales, Solution Engineering, and other back-office teams to deliver timely outcomes for ongoing tasks and special projects. The Operations Specialist continuously reviews and improves processes and procedures, applies a “work smarter” mindset through automation and operational efficiency, and helps ensure a consistent, high-quality customer experience.

Coordinate end-to-end hardware order fulfillment operations by creating POs, maintaining accurate order/shipping and installation requirement data, coordinating domestic and international shipments (including customs compliance documentation), supporting inventory/SKU lifecycle management, and contributing to the development and documentation of SOPs to meet customer go-live commitments.

Create Purchase Orders to Vendors, Suppliers, and Manufacturers for Frontline hardware orders
Monitor and update the software installation requirements for hardware per customer requirement
Monitor and update tracking information in shipping and order tickets – verifying proof of delivery
Enabling projects to meet customer commitments for hardware order fulfillment to meet go-live
Ensure timely shipment coordination ensuring customer satisfaction with each shipment
Coordinate with overseas offices, agents, customers, and vendors to ensure timely shipments
Support coordination of compliance documentation required by customs to release for delivery
Participate in inventory exercises both physical and virtual to reconcile approved SKUs
Participate in collaborative sessions with Frontline Product Managers for support of hardware SKUs
Participate in creating and documenting Standard Operating Procedures (SOPs)
Address sales, procurement, and customer concerns regarding hardware logistics
Resolve hardware order discrepancies with sales, procurement, and/or the vendor/supplier
Participates in discussions with vendor/supplier, procurement and professional services to drive solutions and continuously improve processes and meet customer needs, including strategic initiatives

Support Professional Services by facilitating cross-functional cadence and communications, providing project governance and managing internal initiatives, partnering with Finance on forecasting and revenue recognition, licensing, and other internal controls, continuously improving processes through automation, and ensuring accurate data management across delivery systems to enable reliable reporting and a consistent global customer experience

May facilitate cross-functional working sessions and recurring stakeholder meetings; create presentations and status updates; and use Excel, Power BI, and other data tools to support reporting, analysis, and decision-making
Provide end-to-end project governance for Solution Delivery initiatives by establishing operating cadence, tracking milestones/dependencies, and ensuring on-time completion of internal deliverables
Own and manage internal project initiatives (process improvements, tooling changes, enablement rollouts), coordinating stakeholders through planning, execution, change management, and post-implementation adoption
Support forecasting, invoicing readiness, and budget/PO alignment by validating data inputs, coordinating approvals, and ensuring compliance with internal controls
Review, document, and continuously improve processes and procedures to strengthen quality, reduce rework, and deliver a consistent global customer experience
Drive a “work smarter” mindset by identifying opportunities for automation and self-service; partner with system owners to streamline workflows and eliminate manual touchpoints
Maintain strong data stewardship by ensuring accurate, complete, and timely updates across delivery systems (ERP, service management tools, reporting dashboards) to support reliable global reporting
Regularly review exception reports, identify discrepancies, and take appropriate action

Preferred Requirements

Experience: Proven experience in problem-solving roles supporting internal customers and vendors
Work Environment: Ability to work independently and as part of a team
Analytics: Strong analytical and critical thinking skills
Technical Proficiency: Intermediate skills in Outlook, Word, Excel – basic skills in PowerPoint
Service / Support: Familiarity with creating, updating, and supporting online ticket queues
Communication Skills: Essential for liaising with stakeholders and team members
Organizational Skills: Important for managing multiple tasks, deadlines, and order documentation
Interpersonal Skills: Ability to build strong relationships with team members and stakeholders
Flexibility: Capable of working in a team individually and across multiple time zones

Mandatory Location:

Be advised this a remote position based in the Clearwater, St. Petersburg, Tampa Bay area of Florida. The position requires one-day monthly on-site in Clearwater and as-needed based on project requirements (typically less than two days per month).

What we offer:

Work location: Remote - candidate must be located in the Clearwater, St. Petersburg, Tampa Bay Area. (See Above Location Requirement).
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly team events and companywide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.