IT Service Desk Administrator (all genders)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

Are you open-minded, communicative, and passionate about working with people from around the world? Do you enjoy providing technical support and solving IT challenges? Then TeamViewer is looking for you!

As an IT Service Desk Administrator (all genders), you will play a key role in ensuring our employees rely on efficient, high-quality IT support. Your mission is to make technology seamless for our teams, keeping their tools running smoothly so they can focus on what they do best.

• Be the first point of contact for internal IT issues via our Service Desk hotline
• Provide comprehensive support to all departments by diagnosing, troubleshooting, and resolving hardware, software, and network issues
• Manage and resolve tickets within SLA timeframes using our ticketing system
• Escalate complex incidents to specialized teams when needed
• Assist in ongoing IT projects and support initiatives
• Handle provisioning and maintenance of high-end end-user hardware
• Collaborate with our global IT teams to deliver best-in-class IT services

Requirements

• A university degree in Computer Science, Telecommunications, or a related field. Preferably 1+ year of professional experience in technical support or help desk roles
• Fluency in English (spoken and written) is essential
• Solid understanding of Windows 11, macOS, and basic knowledge of Active Directory, Entra ID, and networking concepts
• Excellent communication and problem-solving skills with a customer-first mindset
• Ability to work both independently and collaboratively in a fast-paced, international environment
• Prior experience with ticketing systems like FreshService is a plus

What we offer

• The work location is our office in Yerevan, Armenia
• On-site onboarding in our HQ office for an optimal start
• Great compensation and benefits package, including company achievement bonus and stock-based options, and regular salary reviews
• Access to the Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Public transport-friendly office
• Monthly breakfast
• Open door policy, no dress code rules, frequent all-Hands and Leadership Lunches
• Hybrid work time with up to 50% home office
• We celebrate diversity as one of our core values, and join and drive one of the C-A-R-E initiatives with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.