Technical Solutions Specialist - Remote, USA

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Play a vital role in TeamViewer’s ability to deliver technology solutions that solve our customers’ biggest challenges through collaboration with Sales and Solution Engineers by providing technical input for a Rough of Order of Magnitude and responding to request for estimates including drafting the Statement of Work and responding to RFPs on behalf of Professional Services (Solution Delivery) for all global sales teams. Combine technical expertise with a delivery mindset to solve complex problems providing technical consultations with SEs on large scale enterprise customers, and work closely with Solution Engineers to understand their clients needs and propose appropriate technical solutions while supporting the sales process and response timelines for Professional Services estimates.

Manage the intake and output of Professional Services estimation process ensuring Statement of Works and RFP responses provide clarity and quality of scope/acceptance criteria including estimate effort days, project duration, technical assumptions, and technical responsibilities of both TeamViewer and the Client.

Provide professional services responses to sales and solution engineering in support of responses to Requests for Proposals (RFPs) from potential clients for IT and OT services and solutions. Create persuasive, clear, and well-structured documents that effectively communicate the value of a proposed project or service with compelling documents for executive review.

Collaboration: Work alongside Solution Engineers and Technical Account Managers for pre-sales estimations, strategic scoping calls requiring Professional Services to help provide input on the value of Professional Services and the Solutions Delivered to both internal and external stakeholders and customers.

Content Development: Craft the Statement of Work for the Professional Services estimates by writing clear and concise documents. This includes articulating the project’s objectives, methodologies, timelines, and required minimum hours, which may include architecture diagrams, process flows, or other artifacts to convey the project scope. Create compelling documents that outline technical, scope of professional services, acceptance criteria, schedule, and cost estimates to support custom IT solutions; including implementation estimates for Frontline development, testing, and deployment of Small Business to Enterprise implementations.

Analysis: Conduct discovery to understand the needs from Solution Engineer input or Technical Project Manager for existing projects to specify a scope, objective, and acceptance criteria to reach a desired outcomes of the project or request solution. Work closely with various stakeholders, including project managers, subject matter experts, solution engineers, project engineers, R&D, product owners, and/or legal. This collaboration is essential to gather the necessary information and ensure that the SOW or RFP response accurately reflects the organization’s capabilities and offerings.

Compliance and Formatting: Proposals often have specific submission guidelines, including formatting requirements and content restrictions. Ensure that all responses to sales and solution engineers comply with customer RFP guidelines to avoid disqualification; and that SOW turnaround timeframes adhere to standard operating procedures. A critical part is reviewing and refining the document ensuring documents are free of errors, adheres to formatting guidelines, and maintains a professional tone throughout.

Reporting & Standards: After submission, may be responsible for tracking the sales order to the SOW estimated and reporting on outcomes using one or more systems of record. Ability to recognize when new templates are needed and to update the content for templates to aid in improving the process. Create and maintain estimators or inform process improvements of existing estimation tools and resources.

Requirements:

• Knowledge and understanding of the value proposition and technical capabilities of TeamViewer Frontline
• Strong technical and collaboration skills, ability to lead without authority and support Solution Engineers to deliver solution estimates
• Ability to navigate ambiguous request and provide technical estimates
• Ability to determine the size and type of SOW required to meet the needs based on the project size and scope; leveraging various templates
• Edit written documents in a professional and credible manner
• Develop and manage templates, style guides, and document repositories
• Conduct interviews with project engineers, solution engineers and other subject matter experts
• Ensure accuracy, consistency, and compliance with proposal guidelines and company standards
• Help with reviewing products, services, and project ideas
• Rewrite proposals (SOWs) according to feedback for professional services
• Previous experience in conducting interviews and creating strategies
• Write copies with a consistent tone
• Understand and explain complex technical concepts
• Write clear and concise proposals
• Strong research and analytical skills
• Work to tight deadlines
• An understanding of the IT and OT sales process
• Experience in the IT industry with proposal writing and conducting estimates
• Strong technical writing, editing, and formatting skills
• Strong project management and deadline-driven mindset
• Ability to work independently while coordinating with multiple teams
• Ability to get things done and produce conclusive, measurable results within time commitments
• Capable of working in a team individually and across multiple time zones
• Strong influencing skills
• Advanced Excel, Word, and PowerPoint skills

Additional Information:
 

·        Work location: Remote, USA

·        Competitive compensation including stock-based options

·        Flexible PTO and paid holidays

·        401(k) with employer matching

·        Comprehensive Health insurance package including 100% employer-paid medical coverage

·        Up to 12 weeks of Parental Leave

·        Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

·        Quarterly team events and companywide celebrations

·        Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

·        We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.