Technical Account Manager - Remote, USA
US
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways. You are courageous and want to make an impact? Then join our winning team and help us creating a world that works better.
As a Technical Account Manager (TAM) at TeamViewer, you will be responsible for managing the technical relationship between TeamViewer and its large enterprise and strategic customers. As a trusted advisor, the TAM will ensure the technical success of these customers by leveraging deep product expertise to guide them in the successful deployment, adoption, and optimization of TeamViewer solutions across their organization.
About the Team
The TAM team serves as a dedicated technical resource for customers seeking a high-touch, white-glove experience. Our mission is to ensure customers realize the full business value of their TeamViewer solutions, whether for remote access, IT support, industrial automation, or frontline AR applications. We partner with customers to understand their goals, proactively solve challenges, and drive long-term success.
About the Role
By developing long-term relationships with customers, a TAM gains an in-depth understanding of their IT and operational landscape, business objectives, and pain points. TAMs use this insight to create tailored account plans that drive customer success with TeamViewer Frontline (AR/VR solutions), TeamViewer Tensor, and other enterprise offerings. Successful candidates will have both technical acumen and strong account management experience.
In This Role, You Will:
- Drive customer success by understanding clients' business objectives and helping them maximize the value of TeamViewer solutions.
- Act as a technical advisor for assigned accounts, ensuring smooth deployment, configuration, and optimization of TeamViewer products.
- Regularly engage with executive stakeholders through remote and on-site meetings to discuss product usage, best practices, upcoming releases, and operational improvements.
- Be the customer advocate within TeamViewer, providing feedback to product, engineering, and customer success teams to enhance the platform.
- Lead escalation response, working closely with support, customer success, and engineering teams to ensure swift resolution of critical issues.
- Maintain strong technical expertise in TeamViewer’s product portfolio, guiding customers on best practices, security configurations, and integrations.
- Support integrations with enterprise tools like Microsoft Intune, ServiceNow, Azure AD, SCCM, and other warehouse management systems.
- Assist with security and compliance discussions, ensuring customers meet enterprise-grade access control and conditional access requirements.
- This role may require up to 10% travel.
The Skills You’ll Bring:
- Excellent communication skills, both written and verbal, with the ability to present complex topics to both technical and business stakeholders.
- 5+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Engineer, Professional Services, or Technical Support Engineer.
- Familiarity with AR/VR, IoT, process engineering, continuous improvement or industrial automation technologies.
- Knowledge of project management methodologies and account management best practices.
- Self-starter mindset, adaptable to new technologies, and a team player who thrives in a fast-paced environment.
Nice to Have:
- Experience with scripting (PowerShell, Python, or SQL queries) for automation.
- Experience with endpoint security, remote device management, or ServiceNow workflows.
Additional Information
- Work location: Remote, USA
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate