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Sr. Technical Account Manager - Remote, USA

US

 

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

 

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

 

Become part of our winning team and help us create a world that works better.

 

As a Senior Technical Account Manager in our Customer Success team, you will play a critical role in driving customer value and product adoption across our SaaS platform. Acting as a trusted technical advisor and strategic partner, you will help enterprise customers achieve their business outcomes through proactive engagement, deep technical expertise, and a thorough understanding of their goals. 

 

You will collaborate closely with Customer Success Managers, Product, Engineering, and Support to ensure seamless onboarding, resolve technical issues, and build strong, long-term relationships with key stakeholders. 

 

Key Responsibilities:

 

  • Serve as the technical point of contact for a portfolio of strategic SaaS customers, from onboarding through renewal and expansion. 

  • Understand each customer's architecture, use cases, and business objectives to provide tailored product guidance and technical best practices. 

  • Partner with Customer Success Managers to drive product adoption, engagement, and ROI. 

  • Lead technical onboarding and implementation planning, ensuring smooth integration and configuration aligned to customer needs. 

  • Anticipate and mitigate technical risks by monitoring usage trends, account health, and system performance. 

  • Own escalations and work cross-functionally with Engineering, Support, and Product teams to drive timely resolution of complex technical challenges. 

  • Conduct periodic technical reviews and contribute to executive business reviews with actionable insights and recommendations. 

  • Advocate for customer needs internally and influence product enhancements based on customer feedback and market trends. 

  • Maintain deep, up-to-date knowledge of the platform and the broader SaaS ecosystem. 

  • Up to 10% domestic travel required. 

 

Qualifications:

 

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field. 

  • 8-10 years in a customer-facing technical role within a SaaS or cloud-based company (e.g., TAM, Solutions Engineer, Support Engineer). 

  • Solid understanding of SaaS architecture, APIs, integrations, cloud infrastructure (AWS, Azure, GCP), and security fundamentals. 

  • Proven success managing technical relationships with mid-market and enterprise clients. 

  • Excellent problem-solving skills and ability to troubleshoot complex technical environments. 

  • Strong communication and presentation skills; comfortable engaging with both technical and business stakeholders. 

  • Proficiency with tools such as Salesforce, Gainsight, Jira, Confluence, Postman, or similar. 

  • Ability to manage multiple projects and customers in a fast-paced, dynamic environment. 

 

Preferred Experience:

 

  • Experience in enterprise SaaS platforms (e.g., workflow automation, CRM, cybersecurity, data analytics). 

  • Familiarity with scripting or light coding (Python, SQL, JavaScript). 

  • Understanding of ITIL or customer success methodologies (e.g., Success Plans, QBRs, CSM playbooks). 

  • Experience working with international customers and distributed teams. 

 

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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