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Solution Engineer, Global System Integrators - (Remote, USA)

US

 

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

 

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

 

Become part of our winning team and help us create a world that works better.

 

TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs). 

 

This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer’s ONE platform—across digital workplace modernization, remote connectivity, and digital employee experience (DEX). Working together with the Account Director – GSI & Tier 1 MSP Partners, you’ll lead technical engagement, influence roadmap strategy, and ensure service integration success from early-stage definition to operational go-live. Maximize service outcomes, drive and ensure value at every stage.

 

 

Responsibilities:

 

Partner Technical Engagement & Solution Architecture:

 

  • Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities 

  • Lead service definition and solutioning workshops aligned to partner delivery frameworks 

  • Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments 

  • Support rapid prototyping and MVP build to validate solutions ahead of full rollout 

 

Service Enablement & Operational Readiness:

 

  • Own technical onboarding for new MSP partners entering the Global MSP Program 

  • Build and deliver hands-on training, architecture guides, playbooks, and reference designs 

  • Guide partners through operational readiness milestones—from technical validation to in-market readiness 

  • Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value 

 

Internal Collaboration & Product Influence:

 

  • Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D 

  • Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways 

  • Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap 

 

Sales Support & Strategic Alignment:

 

  • Partner closely with the Account Director to support technical validation during pre-sales cycles 

  • Participate in partner QBRs, service governance calls, and joint business planning with a solution focus 

  • Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling 

 

Qualifications:

 

  • 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles 

  • Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts 

  • Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks 

  • Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation 

  • Comfortable working across highly matrixed global teams, both internally and with partners 

  • Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral 

  • Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights 

  • You’ll be a technical counterpart to the Account Director, jointly owning the partner’s success from both a commercial and technical lens 

  • You’ll act as a bridge between the field and product—ensuring that what gets built enables real-world partner services at scale 

  • You thrive in collaborative, cross-functional environments and are comfortable navigating ambiguity as TeamViewer grows its MSP program 

 

Additional information:

 

  • Work location is Remote, USA
  • Competitive compensation including stock-based options
  • Flexible PTO and paid holidays
  • 401(k) with employer matching
  • Comprehensive Health insurance package including 100% employer-paid medical coverage
  • Up to 12 weeks of Parental Leave
  • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
  • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
  • Open door policy and casual dress code
  • We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

 

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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