Enterprise Solutions Engineer

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

About the role

Provide support to enterprise customers throughout the pre-sales, sales, and implementation phase. Offer demonstrations, training courses and tailored solutions as needed to meet the business needs of our clients. Take responsibility for technical aspects of projects, and work closely with development teams to determine feasibility and implementation of special requests.

Responsibilities

• Answer questionnaires and tenders from enterprise customers about technical requirements, and if necessary, clarify the answers with the development and/or product management teams.
• Interact with TeamViewer's research and development teams to incorporate customer feedback into our product, liaising with the team where required to accommodate special requests from clients.
• Support our account managers in presenting products and solutions to new and existing clients, by contributing technical knowledge and understanding.
• Conduct demonstrations, training, and offer on-site support if required.

• Offer advice and suggestion to our account managers from a technical front to upsell, cross-sell, and accelerate sales

Requirements

• 5+ years’ experience in a technical customer service or IT administration role 
• Profound understanding of customer needs in the field of IoT, sensor technology, and data processing 
• Strong presentation skills, with the ability to demonstrate technical solutions 
• Experience in building and maintaining strategic partnerships and relationships
• A degree in computer science, business information, or a related field is advantageous 

What we offer

• Office Location is Seoul, Korea.
• Hybrid working arrangement
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1 .
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.