Platform manager/Technical Owner with focus on Qualtrics (all genders)

Porto, PT, 4149-011 Yerevan, AM, 0018

 

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

 

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

 

Become part of our winning team and help us create a world that works better.

 

 

Responsibilities

 

We are seeking a highly skilled and detail-oriented individual to join our team in the role of Technical Owner (all genders) with a focus on managing the Qualtrics System, but also supporting the team in similar tasks across other systems that the team manages. In this role, you will be responsible for overseeing the administration, configuration, and optimization of our Qualtrics survey & experience management platform. The ideal candidate will possess a strong understanding of survey design, and data analysis, and the ability to collaborate with various stakeholders to implement effective solutions.

 

  • Overseeing administration, configuration, and optimization of Qualtrics platform. 
  • Advising on existing/new capabilities and troubleshooting technical issues. 
  • Collaborating to design, customize, and analyze surveys, ensuring alignment with objectives and industry best practices. 
  • Integrating systems and adapting connectors for seamless operation. 
  • Connect and adapt connectors to integrate different in-place systems (such as Dynamics365, Ticketing System, Reporting tools, financial systems, Databases, Marketing tools, etc.) 
  • Analyzing survey data for insights, designing role-based dashboards, and providing recommendations for improvement. 
  • Providing ongoing user support, conducting training sessions, and staying updated on relevant technologies. 
  • Supporting launch and implementation of Qualtrics solutions and resolving post-implementation issues. 
  • Translating business requirements into technical approaches and designs. 
  • Additionally, supporting tasks across other managed systems as needed Support in other systems the team manages (Ticketing System, Chat/Chatbot, other Automation). 

 

Requirements

 

  • University degree in Informatics, Computer Science, Business Information Technology, Marketing, Business, or related field. 
  • Minimum 2 years of experience with Qualtrics or similar platforms, or in customer experience projects. 
  • Strong analytical skills and familiarity with survey design principles. 
  • Hands-on experience with data systems, integrations, and scripting languages (JavaScript, HTML). 
  • Proficiency in system integrations via APIs and HTTP requests. 
  • Knowledge of artificial intelligence and machine learning tools is preferred. 
  • Ability to create technical specifications for Qualtrics projects. 
  • Excellent communication, collaboration, and organizational skills. 
  • Qualtrics or related certification is a plus. 
  • Previous project management experience. 

 

What we offer

 

  • Onsite Onboarding in our HQ office for an optimal start
  • Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
  • Public transport-friendly office
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time with up to 50% home office
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • We celebrate diversity as one of our core values, and join and drive one of the c-a-r-e initiatives together with us!

 

 

 

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.