Customer Support Specialist, Spanish/French Speaker (all genders)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

Are you open, and communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist, Spanish/French Speaker (all genders) for the EMEA market and satisfy our customers by delivering an outstanding customer experience.

• Support our existing customers based in EMEA and other English-speaking countries with their technical and accounting issues over the phone, via email, and via live chat
• Provide support to our customers by answering inquiries via our ticket system
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their IT challenges
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

• At least 1 year of work experience in a related field (customer service/ sales, etc.)
• Native (or near-native, C1 minimum) level of English is mandatory.
• Knowledge of Spanish or French, both spoken and written is mandatory
• Strong communication skills and passion for working with people
• Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably, and correctly
• Good presentation skills, with a high level of attention to detail
• Ability to work independently while collaborating with remote teams in a fast-paced environment
• Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
• Experience with ticketing systems such as Jira, and Freshdesk is an advantage
• Determination, enthusiasm, and willingness to learn

What we offer

• The work location is our office in Porto
• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Public transport-friendly office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• Open door policy, no dress code rules, frequent all-hands
• Hybrid work time with up to 50% home office
• We celebrate diversity as one of our core values, and join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.