Collections/ Accounts Receivable Specialist (all genders) - Italian Speaker

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Execute outbound calls and e-mails to respond to requests from customers relating to accounts receivable inquiries
• Ensure proper execution of TeamViewer policies and practices related to collections activities
• Support accurate, reliable, and timely billing of customers, as well as timely collection of payments
• Support monitoring bad debt expense trends and preserve good will with the customer
• Document customer requests and issue resolutions to ensure proper handling and follow up of all customer communications
• Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
• Refer unresolved issues to the appropriate area, (dispute resolution, account owners, etc.)
• Work closely with the finance team and ensure the delivery of a best-in-class dunning experience for our existing clients
• Provide world class customer service

Requirements

• A university degree in the field of International Business, Accounting, Economics or a related field
• Experience working with customers particularly in a sales department, customer service, or a call center environment
• Accounts receivable experience ideally in the IT environment with SaaS knowledge
• Strong team and organizational skills
• Highly effective interpersonal and communication skills
• Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous
• General understanding of financial processes in the area of reporting and accounting (billing & accounts receivables), aging schedules, allowance for doubtful accounts, bad debt expense, write-off, recovery processes)
• Business fluency in Portuguese, English and Italian is mandatory, spoken and written

What we offer

• Contract location: Porto, Portugal
• Onsite Onboarding in our HQ office  for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.