Admin, IT Service Desk (all genders)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Join our IT Service Desk Team to be a go to person for our TeamViewer colleagues and support for any IT Request/Issues. You will be dedicated IT Service Desk admin for our Porto location and will assist our internal employees:

 Responsibilities
 

• Show your problem-solving skills and escalate to responsible teams if necessary.
• Provision, provide and support our high end-user hardware.
• Create and escalate tickets to relevant teams for complex technical issues
• Take over responsibility for procurement of IT software and hardware.
• Work together with our global IT team to provide best-in-class solutions to all TeamViewer employees.
• Should be willing to move and set up workplaces/desks for in-house colleagues as part of the job.
• Ensure IT Assets and Stock Management for your respective location.
• Take end to end responsibility for your tasks for your respective location and help other locations, if necessary.
• Travel to our HQ in Germany or any other location as and when required.
   

Requirements 
 

• Hold a university degree in Computer Science, Telecommunications, or a related field.
• At least 2 years professional experience in a similar role.
• Understanding of ITIL concepts is important. Certification will be preferred.
• Demonstrate a good understanding of Windows® 10, Windows® 11, MacOS, Intune, along with basic knowledge of Active Directory, Networking, and Operating systems.
• Prior experience with ticketing systems such as FreshService is considered advantageous.
• Fluency in English and Portuguese is mandatory, further languages are a plus.
• Determination, enthusiasm and willingness to learn.
• Working independently is just as important to you as team spirit.
• Think out of the Box – challenge our status quo and bring Ideas to the table.
• Strong communication skills and passion for customer support/service.
• Be flexible enough to cover for team members as and when required.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.