Partner Customer Success Manager (Remote, USA)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

The Partner Customer Success Manager (CSM) is responsible for building, maintaining, and growing strategic relationships with DEX channel and technology partners and their customer portfolio. The goal is to ensure that partners are enabled, engaged, and empowered to deliver maximum value to their end customers using TeamViewer solutions. This role bridges the gap between the Partner Sales, Enablement, and Partner Customer Success teams, focusing on partner satisfaction, product adoption within the customer portfolio, retention, and revenue growth through partner-delivered customer success.

Key Responsibilities:

Partner Relationship Management:

• Act as the primary point of contact for assigned partners post-sale.
• Develop strong, trusted advisor relationships with partner stakeholders.
• Serve as the voice of the partner internally to align cross-functional support.

Partner Enablement & Adoption:

• Drive enablement programs to train partners on TeamViewer products, services, and best practices.
• Guide partners in adopting and integrating TeamViewer solutions into their portfolios.
• Monitor partner performance and proactively address enablement or engagement gaps.

Success Planning & Execution:

• Create joint success plans with partners, aligning on shared goals and KPIs.
• Support partners in developing success strategies for their customers.
• Track partner-led customer lifecycle milestones including onboarding, renewals, and expansions.

Retention & Growth:

• Support partners in managing renewals, identifying upsell/cross-sell opportunities, and reducing churn.
• Collaborate with Sales and Partner Account Managers to drive partner-led revenue growth.
• Help partners articulate ROI and business outcomes to end customers.

Data-Driven Insights:

• Use CRM and customer success tools to analyze partner performance, adoption trends, and health scores.
• Deliver regular partner performance reports and success metrics to internal stakeholders.

Cross-functional Collaboration:

• Work closely with Sales, Product, Marketing, and Support to ensure partner and customer satisfaction.
• Provide feedback from partners to influence product development and roadmap planning. 

Key Competencies:

• Partner-Centric Mindset: Ability to understand partner business models, go-to-market strategies, and priorities.
• Communication & Influence: Excellent interpersonal and communication skills to engage and influence at multiple levels.
• Strategic Thinking: Able to develop long-term plans and co-create success strategies with partners.
• Project Management: Strong organizational skills with the ability to manage multiple initiatives and deadlines.
• Technical Acumen: Understanding of SaaS/IT solutions (preferably remote connectivity, IT management, or cybersecurity).
• Analytical Skills: Ability to interpret usage data and KPIs to drive decisions and optimize outcomes.
• Proactivity: Demonstrated ownership and a self-starter mentality to drive partner outcomes without needing constant direction.

Qualifications:

• Bachelor’s degree in Business, IT, or related field; MBA or other relevant qualifications a plus.
• 5-7+ years of experience in Enterprise Customer Success, Partner Management, or Enterprise Account Management, preferably in SaaS or IT services.
• Experience working in or with global partner ecosystems, such as resellers, MSPs, or distributors.
• Proficiency with tools like Salesforce, Gainsight, Planhat, or other CS platforms.
• Fluent in English; additional languages a plus.

Additional Information:

• Work location is Remote, USA.
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.