Team Lead, Software Development

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Short Description/Job Objective:

The TeamViewer Digital Employee Experience (DEX) platform finds and resolves IT issues before they impact users. Over the past several years, we have successfully built and released products that make IT administrators' day-to-day lives easier. Our vision is to become the unified endpoint management solution for our customers.

We are looking for an experienced Team Lead – Software Development to manage and support the teams responsible for developing and enhancing our DEX content and solutions, trusted by large enterprise customers. In this role, you will drive a consistent delivery cadence, collaborate with Product Management, Customer Support, Security, and SRE teams, and ensure a clear, prioritized sprint backlog with minimal disruptions. You will translate high-level product vision into working services, communicate progress and risks transparently, and guide the team toward solutions while escalating issues where necessary. You will also coach and mentor team members, supporting both their technical growth and personal development.

Responsibilities:

• Lead a cross-functional engineering team focused on maintaining and enhancing end-to-end services for DEX Solutions and DEX content.
• Align the team’s roadmap with Product Management and ensure visibility and clarity of priorities.
• Review top items in the Product Backlog to ensure clear descriptions, acceptance criteria, and technical understanding; break down large items as needed.
• Collaborate with Product Owner/Product Manager to finalize the Sprint Backlog, balancing feature delivery, customer requests, sustain/maintenance work, security vulnerabilities, technical debt, and ad-hoc requests.
• Act as the primary point of contact for internal stakeholders (Product Management, Customer Support, Security, SRE, other engineering teams) to minimize disruptions to the team.
• Own all aspects of the service lifecycle: design, development, documentation, testing, monitoring, and operations.
• Ensure adherence to coding best practices, UI/UX guidelines, accessibility standards, and security compliance.
• Drive continuous improvements in delivery processes, team workflows, and operational excellence.
• Conduct code reviews, assess system architecture, and optimize performance and scalability.
• Deliver software that meets the highest standards of usability, stability, performance, and security.
• Ensure the quality of the team’s output and their overall effectiveness and productivity.
• Apply engineering best practices and promote reusable, flexible solutions that can be leveraged across teams.
• Support the personal and professional growth of team members through coaching, feedback, and development plans.
• Provide technical and process guidance, fostering a culture of open feedback, collaboration, and continuous learning.

Requirements:

• A university or college degree in Computer Science, Information Technology, Information Systems, or a related field.
• 10+ years of software development experience in product/web development using C#, ASP.NET, and SQL; experience with Azure is a plus.
• Minimum 2 years of experience as a Team Lead or Manager for an Agile software engineering team.
• Good understanding of end-user devices (Windows, macOS, mobile) and end-user management tools (Intune, Jamf, MECM, etc.).
• Ability to work in a high-demand environment with strong prioritization skills and a hands-on mindset.
• Deep knowledge of engineering practices across the full software development lifecycle: coding standards, reviews, version control, CI/CD, testing, and operations.
• Experience working closely with Product and UX teams.
• Solid understanding of Secure SDLC principles, OWASP Top 10, threat modeling, and remediation techniques.
• Strong communication skills with the ability to interact effectively with customers and technical/business stakeholders.
• Data-driven mindset with strong attention to detail.
• Pragmatic, outcome-focused approach that balances technical excellence with business priorities and delivery timelines.
• Demonstrated commitment to continuous learning and problem-solving.
• Domain experience in EUC and DEX is a plus.
• Knowledge of ITSM tools (ServiceNow, JSM) is a plus.
• Knowledge of low-code platforms (e.g., OutSystems) is a plus.
• Fluency in English is mandatory; additional languages are an advantage.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.