Junior IT Service Desk Administrator

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff). You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365 

• Respond to internal IT tickets raised, providing a prompt service to TeamViewer colleagues
• Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai.
• Manage basic active directory functions, such as distribution lists and user creation
• Support our suite of applications such as Office 365
• Setup, deploy, and support staff in the setup of laptops & mobile devices
• Help out the global IT team with tasks and projects as required
• Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)
• Assist with procurement of software and hardware from approved suppliers
• Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’

Requirements

• Completion of a computer qualification or related discipline
• Advanced knowledge of desktop operating systems, including Windows 10
• Knowledge of Windows applications such as Office 365.
• Very good knowledge of both iOS and Android mobile device operating systems
• Keen interest in new technology
• Experience in a customer service or support role
• Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions
• Knowledge of Windows AD environments and Azure AD.
• Genuine willingness to help and assist employees in a friendly manner
• Some out of hours work would be required

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.