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Salesforce Platform Specialist

Mumbai, MH, IN, 400098

 

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

 

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

 

Become part of our winning team and help us create a world that works better.

 

Responsibilities: 

Platform Operations & Administration 

  • Support and guide the initial platform setup and implementation project from an IT perspective 

  • Configure and maintain Salesforce objects, flows, permissions, and security settings 

  • Oversee user access, security model (IAM), data privacy compliance (GDPR), and license usage 

  • Establish internal platform standards and contribute to documentation (in Confluence) 

  • Evaluate AppExchange apps and mobile enablement for future use 

  • Manage environment strategy, metadata structure, and platform limits 

  • Monitor and optimize license usage based on Salesforce licensing models and business needs 

 

Release Management & Deployment 

  • Actively support the rollout and technical delivery of the Salesforce implementation 

  • Set up and manage CI/CD workflows using SFDX and Azure DevOps Integration & Architecture 

  • Coordinate sandbox strategies and promote release readiness and deployment quality 

  • Track metadata and configuration changes and ensure smooth go-lives 

  • Ensure consistency and quality across development and production environments 

 

  • Collaborate with architecture and integration teams on connecting Salesforce to Magento (eCommerce) and D365 FO (ERP) 

  • Collaborate on scalable, modular platform design and ensure alignment with enterprise architecture (best practices) 

  • Support API-based integrations (Salesforce APIs, REST/SOAP, middleware, Azure Integration Services) 

 

Governance & Documentation 

  • Define internal standards, naming conventions, and configuration rules 

  • Ensure all implementation work is properly documented and transitioned internally 

  • Serve as internal technical representative in collaboration with external delivery partners 

 

Collaboration & Tools 

  • Work closely with external Salesforce implementation teams and internal business/IT stakeholders 

  • Use Azure DevOps for backlog, releases, and issue tracking 

  • Collaborate via Confluence and Microsoft Office tools (Excel, Outlook, PowerPoint, Word) for alignment and reporting 

 

Professional Experience 

  • 3+ years in Salesforce-related roles (Admin, Platform Engineer, Technical Consultant) 

  • Hands-on experience with platform operations and release management in Salesforce 

  • Exposure to integrated system environments (CRM, ERP, E-Commerce) (– ideally Salesforce + Magento + D365 FO) 

  • Experience managing Salesforce licenses and understanding licensing models (e.g., Sales Cloud, Revenue Cloud, CPQ) 

 

Technical Skills 

  • Strong knowledge of Salesforce Sales Cloud and CPQ 

  • Proficient in SFDX, Git, CI/CD tools and Salesforce metadata management 

  • Experience with DevOps Tools (e.g. Azure DevOps) for issue tracking, pipelines, and backlog management 

  • Solid understanding of API integrations and middleware, ideally including Azure Integration Services 

  • Familiar with metadata management, sandbox strategies, and data flow design 

  • Experience with IAM, security standards, and platform compliance 

  • Comfortable using Confluence for technical documentation and collaboration 

  • Excellent proficiency in Microsoft Office, especially Excel, Outlook, PowerPoint, and Word (essential) 

  

  

Soft Skills & Communication 

  • Analytical thinker with a structured, solution-oriented mindset 

  • Able to communicate technical topics clearly to both IT and business audiences 

  • Confident in working with internal and external stakeholders 

  • Fluent in English  

 

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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