Sales Applications Specialist

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

As a Sales Applications Specialist, you will play a pivotal role in supporting and optimizing the tools and processes that drive our sales organization. Your expertise will ensure that sales teams have the resources, systems, and support they need to operate efficiently and effectively.

Responsibilities

• Provide timely support to sales users by addressing reported issues and answering questions related to sales applications and tools.
• Investigate reported issues, help identify root causes and collaborate with relevant stakeholders (internal and external) to implement resolutions.
• Quickly identify and address negative trends in sales processes, working proactively to implement scalable and efficient solutions with global impact.
• Partner with cross-functional teams, including Sales, Finance, Product Management, IT, and external consultants, to design, implement, and improve processes and solutions that align with business goals.
• Conduct User Acceptance Testing (UAT) and Quality Assurance (QA) for new functionalities, updates, and fixes within sales applications.
• Work closely with external consultants to ensure proper understanding, alignment, and delivery of new features and fixes.
• Create, update, and maintain clear, user-friendly documentation for new functionalities, UI changes, and system updates.
• Translate business requests into clear, technical requirements, and simplify complex technical concepts into accessible explanations for non-technical stakeholders.

Requirements

• Minimum of 3 years of experience in a similar role (preferably in a SaaS company), with proven expertise in working with industry-known CRM platforms and adhering to best practices.
• Broad understanding of sales workflows, processes, challenges, and industry trends.
• Strong analytical skills with the ability to identify problems, propose solutions, and execute improvements.
• Exceptional communication skills, with the ability to engage and drive constructive conversations with diverse groups.
• Ability to quickly learn and adopt new tools, technologies, and business processes.
• Comfortable working independently, effectively managing multiple stakeholders and competing priorities.
• Meticulous approach to work, ensuring accuracy and thoroughness in all tasks.
• Self-motivated to identify and implement improvements in systems, processes, and documentation.
• Proficiency in English is mandatory; additional language skills are a plus.

What we offer

• Location is Mumbai.
• Hybrid working arrangement
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1 .
• End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
• Well-being offers and retail discounts available through our building host
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.