Collection Specialist

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Role Type - Contract for 1 Year

Responsibilities

• Functions in a fast-paced goal-orientated environment to reduce delinquent accounts
• Delivers superior performance and results against KPI goals
• Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services
• Takes inbound calls to collect payment and reactivate services that have lapsed due to non-payment
• Assists in the efforts to update contact, company, and billing information to obtain payment
• Assists with providing renewal quotes to clients for upcoming renewals
• Provides all accounts receivable, customer service and collections efforts for assigned accounts
• Provides customers with a great experience that increases their lifetime value
• Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)

Requirements

• A university degree in the field of International Business, Economics, languages or a related subject
• Business fluency in other language (Korea, Chinese, Japanese) is a plus
• Experience working with customers particularly in a sales department, customer service, or call centre environment
• Accounts receivable experience ideally in the IT environment with SaaS knowledge
• Strong team and organizational skills
• Highly effective interpersonal and communication skills
• Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous. 
• General understanding of financial processes in the area of reporting and accounting (billing & accounts receivables), aging schedules, allowance for doubtful accounts, bad debt expense, write-off, recovery processes)
• Business fluency in English is mandatory, both spoken and written

What we offer

• Office Location is Mumbai.
• Quarterly team events and company-wide celebrations.
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee.
• Opportunity to attend events including the F1.
• Help us celebrate diversity; our APAC team come from 22 different nationalities.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.