Implementation Engineer, Americas - Remote, USA

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways. Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

As an Implementation Engineer, you will be a key technical & business partner to the Global Professional Services Team in representing TeamViewer and enabling customers to realize the value of our software solutions. You will collaborate closely with sales, product, and technical teams to deliver tailored solutions that address the unique challenges of our customers' IT and OT environments.

Requirements

• Technical Expertise: Develop and command a deep understanding of our IT software solutions, including capabilities, integration points, and value proposition for very large enterprises.
• Customer Engagement & Project Execution: Partner with the internal stakeholders for Tensor customers and meet with client stakeholders to identify customer needs, challenges, and objectives, translating these into impactful customer solutions that decrease time to value in using TeamViewer products.
• Solution Design & Implementation: Drive the customer onboarding journey through technical expertise in the customizations available and ensure customer requirements are met through the implementation process.
• Collaboration: Act as a trusted advisor, working with cross-functional teams, including Product Management, Customer Success, and R&D, to ensure solutions meet customer expectations and technical feasibility.
• Market Awareness: Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders.

Qualifications

• Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry, servicing Large Accounts in Direct Mode.
• Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT.
• Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes.
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Experience with enterprise-level SaaS implementation engagements and solution design.
• Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware).
• A team player with a collaborative mindset and a customer-first approach.
• Fluency in English is mandatory, additional languages are a plus.

What We Offer
 

• Job Location: REMOTE - USA
• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.