Junior Technical Account Manager - Remote, Mexico

TeamViewer is looking for a Technical Account Manager (TAM) to join our LATAM team. This role combines technical support expertise with customer-facing responsibilities and plays a critical role in supporting our enterprise customers across the region. The TAM serves as a key liaison between TeamViewer and its customers, ensuring a high level of satisfaction, operational continuity, and technical excellence throughout the client lifecycle.

This position supports operations primarily during daytime business hours, but also requires on-call availability during night shifts or weekends, given our customers'  continuous operational needs.

Please be advised of the travel requirement: up to 30% travel to customer sites in Mexico & international travel as well.

Key Responsibilities:

• Product Expertise: Develop deep knowledge of the TeamViewer Frontline Solution to support customer use cases, implementation, and troubleshooting.
• Technical Support & Troubleshooting: Act as a point of contact for technical escalations; diagnose and resolve operational issues, or coordinate with internal departments for resolution.
• On-Call Readiness: Be available outside regular business hours (on-call basis) to assist with urgent customer needs or incidents that may impact mission-critical operations.
• Customer Relationship Management: Cultivate strong, trust-based relationships with key customer stakeholders, acting as a technical advisor and strategic partner.
• Customer Training: Deliver onboarding and training sessions to ensure customers can fully leverage product capabilities.
• Customer Advocacy: Represent customer interests internally, ensuring that feedback, requests, and concerns are communicated effectively to drive improvement.
• Incident Logging & Reporting: Maintain accurate records of issues addressed, resolutions provided, and feedback shared during both day and on-call activities.
• Cross-Shift Collaboration: Ensure seamless communication with other shifts and internal teams by documenting updates, escalations, and technical handovers clearly.

• Cross- Functional Collaboration: Work closely with Sales, TPM, PE, and Support align on project timelines, risks, and escalations.

• Process Adherence: Follow all internal processes, security protocols, and compliance standards when handling customer data and system access.

Qualifications:

• 2–4 years of experience in technical support, professional services, or customer-facing roles.
• Experience working directly with customers and cross-functional teams.
• Strong verbal and written communication skills in English and Spanish (Portuguese is a plus).
• Availability to work regular business hours and respond to after-hours incidents as part of an on-call rotation.
• Excellent organizational skills, time management, and ability to work autonomously.
• Comfortable learning and adapting to new technologies quickly.
• Willingness to travel up to 30% to customer sites and other TeamViewer national or international activities.
• Availability to be on-call outside regular business hours, including weekends and take action in the case of an customer urgent request.

Additional Information:
 

• Job Location: Remote in Mexico 

• Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world. 

• It's all about the team: become part of a community that values respect, support and open feedback. 

• Our teams collaborate and work with each other towards a common goal. 

• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages. 

• It's all about the team: become part of a community that values respect, support and open feedback.

• Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth.

• Health Benefits: major medical expenses services / Life insurance.

• Food Vouchers.

• Parking at the Midtown Plaza.

• Quarterly team building events, and companywide “All Hands” meetings.

• Snacks and soft drinks/ Occasionally free lunches.

• Open door policy and casual dress code.

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!