Trust & Safety Analyst (all genders)

Responsibilities

We are looking for a Trust and Safety Analyst (all genders) to support our Trust & Safety Team. You will conduct internal analysis to enhance the TeamViewer Trust & Safety platform and capabilities to reinforce TeamViewer’s industry-leading product security posture.

• Analyze large-scale data to detect patterns of abuse. 
• Investigate anomalies and suspicious activities by leveraging data insights, identifying root causes, and proposing mitigation strategies. 
• Develop and refine detection models to proactively identify and prevent abuse at scale. 
• Monitor real-time alerts and signals to detect emerging threats and take immediate action. 
• Collaborate with security, engineering, and product teams to improve detection capabilities and enhance platform protection. 
• Automate workflows and reporting processes to increase efficiency in fraud detection and risk assessment. 
• Prepare data-driven reports and dashboards to communicate findings, trends, and recommendations to stakeholders.

Requirements

• University degree in data science, Computer Science, Cybersecurity, or a related field (or equivalent experience). 
• Strong analytical skills. 
• Proficiency in SQL; knowledge of additional programming languages such as Go or Python for data processing is a plus. 
• Keen eye for spotting abnormal or suspicious behavior in data. 
• Ability to prioritize and handle multiple investigations simultaneously in a fast-paced environment. 
• Strong communication and collaboration skills. 
• Experience with machine learning models for fraud detection or anomaly detection is a plus.
• Familiarity with risk assessment methodologies, abuse detection models, or cybersecurity principles. 
• Fluency in English paired with great communication skills round up your profile, German is a plus
• Experience or knowledge in at least one of the following areas:
  • working with large datasets.
  • with identifying fraud patterns or security risks in datasets.
  • with data visualization tools.
  • programming languages other than SQL for data analysis, GO or Python preferred.
  • machine learning, especially for fraud or anomaly detection.
  • risk assessment methodologies, abuse detection models, or cybersecurity principles.

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Interesting problems that allow you to have an impact on the safety of our users
• Close, in team collaboration with engineers to create custom tools
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 60% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!