Technical Support Engineer (all genders)

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Do you thrive in an environment where you can utilize your technical expertise and creativity to support customers and provide them with a best-in-class experience? Are you passionate about IT and eager to work with one of Germany’s most successful IT companies? Then join TeamViewer and become an integral part of our dynamic team!

Responsibilities

• Provide support and guidance to our existing German and English Frontline/TeamViewer customers and prospects, addressing their technical issues through phone calls or emails.
• Manage second-level support cases, resolving customer issues through remote support, telephone conversations, or email correspondence.
• Collaborate with the product development team to address third-level support cases.
• Utilize your technical knowledge to assist the Sales team in effectively communicating product features and benefits to customers.
• Work closely with all members of the Customer Support team to ensure the delivery of a best-in-class experience for both existing and potential customers.

Requirements

• Hold a degree in computer science, information systems, applied computer science, or possess a similar education in an IT-related field.
• Demonstrate a customer-driven approach with enthusiasm for working with people and technology.
• Possess business-level fluency in the English / German language. Knowledge of other languages is a plus.
• Exhibit strong knowledge of networks and hands-on experience with at least two of the following operating systems: Windows®, Mac OS®, Linux®, iOS®, Android®.
• Previous work experience in technical customer support is desirable.
• Display excellent communication skills, a positive attitude, and a friendly and professional manner when interacting with customers over the phone and via email.

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike or use one of electric cars
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 60% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.