IT Service Desk Administrator (all genders)

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Responsibilities

Are you open, communicative and love working with a diverse range of people from all over the world providing technical support and assistance to users, whether on the phone or in person? Your primary intention is to ensure a client’s satisfaction and ability to properly operate any system, software, or technology they may be having trouble with. Then join our IT Service Desk Team as an IT Service Desk Administrator (all genders) at our HQ and satisfy our colleagues by delivering outstanding IT support.

• Join our IT Service Desk Team to be a go to person for our TeamViewer colleagues and support in any IT request.
• Show your problem-solving skills and escalate to responsible teams if necessary
• Provision, provide and support our high end-user hardware
• Be ready to travel to our branch office on provide on-site support if required
• Take over responsibility for procurement of IT software and hardware
• Work together with our global IT team to provide best-in-class solutions to all TeamViewer employees
• Willing to move and set up workplaces/desks for in-house colleagues as part of the job

Requirements

• Successfully completed training as an IT specialist for systems integration, bachelor’s in information technology or similar
• Ideally have initial professional experience and worked in a similar role before
• Understanding of ITIL concepts is important. Certification will be preferred
• Have very good knowledge in Windows® (10). Experience in MacOS and Mobile Device Management is a plus.
• Fluency in English and/or German is mandatory, further languages are a plus
• Determination, enthusiasm and willingness to learn
• Working independently is just as important to you as team spirit
• Think out of the Box – challenge our status quo and bring Ideas to the table
• Strong communication skills and passion for customer support/service
• Be flexible enough to cover for team members as and when required

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike or use one of electric cars
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.