Customer Renewal Specialist - DACH (all genders)

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Responsibilities

Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team and help growing and retaining our customer base in the DACH region by having technical knowledge about our products.

• Approach existing customers to ensure a high service level and customer retention
• Establish business relationships with TeamViewer customers via telephone and e-mail
• Discover cross and up-sell opportunities with the existing customer base
• Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
• Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Requirements

• Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
• Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
• Ideally experience in the IT environment with SaaS knowledge
• Fluency in German and English is mandatory, further languages are a plus
• Strong communication skills, positive attitude and enjoy working in an international team

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike or use one of our electric cars
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with home office option
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.