(Junior) Community & Social Media Moderator - German Speaker (all genders)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

The Community & Social Media Moderator (all genders) is responsible for the moderation in the German part of the TeamViewer Community and will assist our userbase in the online forum and keep our technical documentation in our Knowledge Base up to date.

Additionally, the Community & Social Media Moderator (all genders) is engaging with followers across owned social media channels as well as support users also via other channels (incl. email and telephone support).

• Engage with TeamViewer fans and users by responding to user posts on our social media channels and online communities
• Maintain high-quality content in our communities as well as in our owned social media channels and translate existing Knowledge Base articles from English into German
• Assist Social Media & Community Managers with projects to increase the social experience of our customers and users
• Decrease the average response time on our social media channels and the online communities which leads to a positive customer experience
• Execute the community strategy and work to meet departmental goals in support of business objectives
• Collaborate with internal teams to drive vibrant content and user activity
• Other duties as assigned

Requirements

• Digital native and tech savvy
• Ideally 1-2 years of work experience, with some hands-on experience supporting social media and/or user communities 
• Experience working for an international company is preferred
• Fluency in English and German with excellent communication & technical writing skills and the ability to translate technical documentation into German
• Experience using TeamViewer software and understanding its key features is preferred
• Service oriented with online communication skills

Behavioral Skills

• Creativity, critical thinking, and able to make sound decisions in a fast-paced environment
• Ability to work independently with guidance from an internal leader
• Proven ability to work collaboratively with others, drive consensus, and unite opposing views to a common vision
• Highly service-oriented with a desire to assist others in understanding rules, tools, and resources
• Diplomatic mindset with the ability to gain consensus from those with diverging viewpoints and understand multiple perspectives of an issue

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• 30 days of paid holidays
• Competitive salary and benefits package, including performance-based incentives.
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules and frequent all Hands
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
• International business environment with internal and external contacts all over the world

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.