Enterprise Solutions Engineer - UK-Based (all genders)

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Responsibilities

Be part of the Solution Engineering team which focusses on providing technical support and product expertise to our customers. You will be required to deliver product demonstrations, answer technical questions, and offer technical advice to Enterprise customers, and support these customers in their implementation of TeamViewer software products and services. The main focus will be UK & English Speaking European countries, on Large Companies, with complex sales, long sales cycles (between 6 to 12 months as average), face to tough competition.

• Provide support and advice to Enterprise customers in the pre-sales, sales and implementation phases
• Partner with the Enterprise Sales team by providing technical advice and feedback to help secure sales and meet our customer needs
• Deliver strong demonstrations of TeamViewer solutions to customers, conduct training courses and deliver professional services (onsite or remote) as needed. The required skills here will be to help the sales changing customer vision, so must be used to speak with C-Levels (Executive, Financial, Security, etc.) to explain the company’s strong added value in a very competitive environment
• Work closely with TeamViewer Product, R&D, Customer Success, and other teams to bring forward and clarify special requests from customers and determine feasibility of implementation
• Solve technical implementation issues in a variety of customer environments
• Answer questionnaires and tenders from enterprise customers about technical requirements and, if necessary, clarify the answers with the security, development and/or product management teams
• Be responsible for the technical aspects of enterprise projects

Requirements

• Bachelor’s degree in related field, such as information technology, computer science, business, economics, or management information systems; or equivalent years of work experience in similar role
• 3+ years’ work experience in pre-sales engineering - presales experience on selling numerous 300K+ ARR Cloud deals in a B2B mode, being capable to help the sales to “change the vision/rules” and orientate them to the right TeamViewer strength/value
• Fluency in English is mandatory, additional languages are a plus
• Expert knowledge in all of the following areas: Operating Systems, Mobile devices, Networking, CyberSecurity, Active Directory, Cloud Operations, Virtualization, Mass deployment tools, APIs, Project Management and Process Management
• Keeps self up-to-date with current IT industry trends and education
• Experience using and working with TeamViewer solutions in a professional work environment is strongly preferred
• Customer driven with enthusiasm for working with people and technology
• Available to visit (existing and potential) enterprise customers

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.