Director, Professional Services - Enterprise SaaS TeamViewer DEX / 1E - Remote, USA

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

As Director of DEX Professional Services, you will lead the services organization supporting TeamViewer’s Digital Employee Experience (DEX) platform, powered by 1E. You will be accountable for the successful implementation, adoption, and long-term value realization of our enterprise SaaS solutions across a diverse global customer base.

This role requires a proven executive with deep expertise in enterprise service delivery, commercial strategy, and operational scale. You will shape and execute the professional services vision, oversee the creation of new service offerings and pricing models, and lead complex commercial negotiations. Success in this role demands a dynamic leader who thrives in high-paced environments, is skilled in system integration, and is deeply customer- and outcome-focused.

Responsibilities

• Strategic Leadership
  Define and execute the global strategy for professional services, ensuring tight alignment with TeamViewer DEX’s go-to-market, customer success, support, product and engineering objectives.
• Service Portfolio Innovation
  Drive the design and commercialization of new service offerings and pricing models that align to evolving enterprise customer needs and accelerate ARR and retention.
• Delivery Excellence
  Lead high-impact implementation programs with enterprise-grade governance, quality, and scalability. Standardize delivery methodologies to reduce time to value and meet or exceed SLAs.
• Customer Value & Retention
  Act as a strategic advisor to customers. Co-develop production success plans, ensure smooth onboarding, and foster adoption and measurable ROI throughout the customer lifecycle.
• Team Leadership
  Attract, develop, and retain a world-class team of Project Managers, Architects, Implementation Engineers. Promote a culture of accountability, innovation, and professional growth.
• Operational Scale
  Build repeatable, scalable playbooks and automation for delivery, post-implementation, and reporting. Establish KPIs to monitor and continuously improve service performance.
• Partner Enablement
  Lead the partner services strategy to extend delivery capacity, enable partner success, and maintain high quality standards across channels.
• Cross-Functional Collaboration
  Align closely with Sales, Product, Customer Success, and Engineering to deliver a unified customer experience and incorporate field feedback into product and service evolution.
• Commercial Engagement
  Support complex deal structures, negotiate service contracts, and contribute to revenue expansion, renewals, and margin improvement.

Requirements

• 10+ years of professional services experience and proven track record of managing teams.
• Demonstrated experience in developing new service lines, pricing models, and leading commercial negotiations.
• Proven success delivering enterprise implementation programs to Global 2000/Fortune 500 clients, including large-scale system integrations.
• Commercially astute, with direct impact on ARR, renewals, and service P&L.
• Strong transformation leadership—ability to build and scale high-performing global teams and standardize frameworks (e.g., Agile, ITIL, Success Plans).
• Deep domain expertise in IT operations, digital employee experience, or endpoint management strongly preferred.
• Exceptional stakeholder management, with the ability to engage C-level executives and drive strategic customer outcomes.
• Evidence of adaptability and decision-making under pressure in fast-paced, high-growth SaaS environments.

Why TeamViewer + 1E?

TeamViewer’s DEX platform, powered by 1E, is redefining how enterprises approach endpoint automation, real-time remediation, and digital employee experience. As Director of Professional Services, you’ll be instrumental in delivering outcomes that matter—enabling enterprise clients to achieve maximum value from their investment while establishing a globally recognized, world-class delivery organization

What we offer

• Work location: Remote, USA
• Competitive compensation
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!  

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.