Sales Support Engineer - Onsite, Clearwater, FL

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

We are seeking a dynamic and results-oriented Sales Support Engineer to join our team. The Sales Support Engineer will play a critical role in driving revenue growth and enhancing sales effectiveness through strategic analysis, training, and enablement initiatives. This individual will work closely with the sales team to optimize performance and maximize revenue generation across various sales channels. 

Responsibilities: 

Revenue Growth: 

• Track overall revenue growth for RMM and analyze key performance indicators (KPIs) to measure the effectiveness of sales efforts. 

• Break down revenue growth into measurable components (all MWB products), including the number of net new licenses sold, successful upsells, and identified opportunities. 

Training and Enablement: 

• Conduct training sessions to enhance sales team skills and knowledge. 

• Perform product demos to showcase features and benefits to potential customers. 

Daily Activities:

• Assist Account Managers (ISR & ISS) on sales opportunities as required. 

• Review sales opportunities to identify issues or delays and provide necessary assistance. 

• Monitor sales pipeline for new opportunities and prepare for upcoming training sessions and enablement activities. 

• Maintain regular communication with AMs and update Sr. Channel Sales Managers on pertinent information. 

Weekly Activities:

• Review sales pipeline for stalled opportunities and strategize on next steps. 

• Identify upsell opportunities and coordinate with opportunity owners to approach partners. 

• Gather feedback from sales reps on tools, training, and support needs and communicate findings to the team. 

• Remind sales reps of any ongoing spiffs or promotions to incentivize sales performance. 

Monthly Activities: 

• Schedule and conduct training sessions addressing specific challenges, techniques, or product features. 

• Participate in strategic meetings with key stakeholders to align sales efforts and address challenges. 

• Collaborate with renewal teams to support retention efforts and develop strategies to minimize attrition.

Quarterly Activities: 

• Review previous quarter's results with senior management and analyze factors contributing to success or hindrance. 

• Document insights and revise plans for the new quarter to optimize sales performance. 

Qualifications: 

• Bachelor’s degree in business administration, marketing, or related field preferred. 

• Proven experience in sales performance management, preferably in the technology/SaaS industry. 

• Strong analytical skills with the ability to interpret data and generate actionable insights. 

• Excellent communication and presentation skills. 

• Ability to collaborate effectively with cross-functional teams. 

• Demonstrated leadership and project management abilities. 

Additional Requirements: 

• Proficiency in sales performance tracking software. 

• Willingness to travel occasionally for training sessions or client meetings. 

This role offers an exciting opportunity to make a significant impact on our sales organization's performance and contribute to our overall growth strategy. If you are a motivated and result-driven professional with a passion for sales excellence, we encourage you to apply. 

Additional information

• Work location is on-site Clearwater, FL (onsite)
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. 

TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis.  If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.