Hardware Logistics Coordinator (Tampa Bay Area - Required)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

This position is responsible for development and implementation of an optimization model to minimize costs and inventory while delivering on service requirements. Collaborates with Procurement for vendor engagement and strategic solutions to support Professional Services customers sales order fulfillment for hardware orders globally.

The primary contact for Project Managers, Solution Engineers, and Account Executives ensuring seamless management of hardware processes with approved vendors with global shipments; including customs and logistics coordination in collaboration with procurement and vendors. The role involves providing high-quality customer service, proactively tracking incoming hardware orders, creating purchased orders, monitoring vendor shipments, and resolving issues.

This is an integral role in service and inventory optimization across global solution delivery teams. This job is responsible for meeting desired order metrics, order management activities and the handling of backorders and other supply related activities, including customs. Also responsible for maintaining a high level of customer service through the management of forecasts, collaboration with procurement, customer demand and inventory levels (if applicable). This job provides support with Professional Services specific projects and Sales Orders; including strategic initiatives to drive process improvement and expand the hardware service offering options for our customers. Develop strong relationships with suppliers to aid in the resolution of major operational issues.

Responsible for centralized management of ordering and coordination of Frontline hardware orders, shipments and traceability ensuring on time delivery.

Operational Coordination:

·        Completes the hardware ordering process to ensure a Purchase Order is received by the supplier/vendor (post sales support) once the sales order is received and is completed by Sales Operations

·        Ensure timely shipment coordination ensuring customer satisfaction with each shipment

·        Coordinate with overseas offices, agents, customers, and international vendors to ensure timely shipments

·        Monitor and update tracking information in shipping and order tickets enabling projects to meet customer commitments and add-on hardware orders are fulfilled within a reasonable timeframe with the necessary software installations

·        Monitor and update the software installation requirements for hardware per customer requirement to aid in increasing turnaround time to submit a purchase order to the vendor/supplier

·        Participate in creating and documenting Standard Operating Procedures (SOPs) that are available and followed

·        Handle export logistics with the vendor/supplier ensuring timely delivery of materials; including compliance and documentation activities for customs

Problem Resolution:

·        Address sales, procurement, and customer concerns to provide solutions for service failures or shipment delays

·        Regularly review exception reports, identify discrepancies, and take appropriate corrective actions

·        Document and share feedback on process needs or paint points

·        Resolves hardware order discrepancies with sales, procurement, and/or the vendor/supplier

·        Participates in discussions with vendor/supplier, procurement and professional services to drive solutions and continuously improve processes and meet customer needs; including strategic initiatives

Requirements:

·        Communicates both verbally and written with key stakeholders as needed to provide smooth processing of information

·        High attention to detail including proven ability to manage multiple, competing priorities simultaneously

·        Ability to work in a fast-paced environment

·        Committed to learning and expanding professional and supply chain knowledge

·        Demonstrated analytical, financial and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

·        Ability to see ahead comprehensively and devise a strong plan of action to ensure execution happens on time, every time

·        Ability to get things done and produce conclusive, measurable results within time commitments

·        Capable of working in a team individually and across multiple time zones

·        Strong influencing skills

Mandatory Location:

Be advised this a remote position based in the Clearwater, St. Petersburg, Tampa Bay area of Florida. The position requires one day monthly on-site in Clearwater and as-needed based on project requirements (typically less than two days per month).

Additional Information

• Work location: Remote - candidate must be located in the Clearwater, St. Petersburg, Tampa Bay Area. (See Above Location Requirement).
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.