Hardware Logistics Coordinator (Tampa Bay Area - Required)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

This position is responsible for development and implementation of an optimization model to minimize costs and inventory while delivering on service requirements. Collaborates with Procurement for vendor and manufacturer engagement and strategic solutions to support Professional Services customers, sales, and order fulfillment of hardware orders globally.

The primary contact for Project Managers, Solution Engineers, and Account Executives ensuring seamless management of hardware processes with approved vendors with global shipments; including customs and logistics coordination in collaboration with procurement and vendors. The role involves providing high-quality customer service, proactively tracking incoming hardware orders, creating purchased orders, monitoring vendor shipments, and resolving issues.

This is an integral role in service and inventory optimization across global solution delivery teams. This job is responsible for meeting desired order metrics, order management activities and the handling of backorders and other supply related activities, including customs. Also responsible for maintaining a high level of customer service through the management of forecasts, collaboration with procurement, customer demand and inventory levels (if applicable). This job provides support with Professional Services specific projects and Sales Orders; including strategic initiatives to drive process improvement and expand the hardware service offering options for our customers. Develop strong relationships with suppliers to aid in the resolution of major operational issues.

Responsible for centralized management of ordering and coordination of Frontline hardware orders, shipments and traceability ensuring on time delivery tasked with planning, coordinating, and monitoring the transportation, storage, and distribution of goods using ERP software, Service Management Software, and vendor portals.

Operational Coordination:

• Create Purchase Orders to Vendors, Suppliers, and Manufacturers (post sales support)
• Monitor and update the software installation requirements for hardware per customer requirement
• Monitor and update tracking information in shipping and order tickets
• Enabling projects to meet customer commitments for hardware order fulfillment to meet go-live
• Ensure timely shipment coordination ensuring customer satisfaction with each shipment
• Coordinate with overseas offices, agents, customers, and vendors to ensure timely shipments
• Support coordination of compliance documentation required by customs to release for delivery
• Participate in inventory exercises both physical and virtual to reconcile approved SKUs
• Participate in collaborative sessions for new SKUs, end of life existing SKUs, and pricing
• Participate in creating and documenting Standard Operating Procedures (SOPs)

Problem Resolution:

• Address sales, procurement, and customer concerns regarding hardware logistics
• Regularly review exception reports, identify discrepancies, and take appropriate action
• Document and share feedback on process needs or paint points
• Resolve hardware order discrepancies with sales, procurement, and/or the vendor/supplier
• Participates in discussions with vendor/supplier, procurement and professional services to drive solutions and continuously improve processes and meet customer needs, including strategic initiatives

Requirements:

• Experience: Proven experience in problem-solving roles
• Work Environment: Ability to work independently and as part of a team
• Analytics: Strong analytical and critical thinking skills
• Technical Proficiency: Intermediate skills in Outlook, Word, Excel – basic skills in PowerPoint
• Problem-Solving Skills: Necessary to identify / resolve issues that arise in day-to-day operations
• Service / Support: Familiarity with creating, updating, and supporting online ticket queues
• Communication Skills: Essential for liaising with stakeholders and team members
• Organizational Skills: Important for managing multiple tasks, deadlines, and order documentation
• Interpersonal Skills: Ability to build strong relationships with team members and stakeholders
• Flexibility: Capable of working in a team individually and across multiple time zones

Mandatory Location:

Be advised this a remote position based in the Clearwater, St. Petersburg, Tampa Bay area of Florida. The position requires one day monthly on-site in Clearwater and as-needed based on project requirements (typically less than two days per month).

Additional Information

• Work location: Remote - candidate must be located in the Clearwater, St. Petersburg, Tampa Bay Area. (See Above Location Requirement).
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.