Customer Renewal Specialist - Onsite in Clearwater, FL

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.

• Retain customer renewal accounts and cross-sell into different product groups
• Demonstrate the value of our software vs other competitors
• Answer basic questions about setup and product functionality
• Be able to handle escalated calls or frustrated customers and convert them into satisfied customers
• Convert termination or cancellation requests into win-back opportunities
• Field and promptly respond to email/ticket requests and convert into opportunities
• Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
• Maintain a productivity level that is consistent and at least on average with the team

Qualifications:

• College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
• Well-developed written and verbal communication skills, (English and Spanish)
• Bilingual, English, French, Portuguese, Spanish, preferred.
• Negotiation and conflict resolution - the ability to handle escalated customer interactions
• Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
• Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
• Proven record of hitting and exceeding quotas

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.