Senior Enterprise Solutions Engineer

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

About the role

Do you love applying your technical expertise to solve customer challenges, showcase innovative SaaS solutions, and thrive in a fast-paced, growing tech environment? Then this role is for you.

As a Senior Solutions Engineer, you will act as a technical expert and trusted advisor, connecting TeamViewer’s sales team with enterprise customers. Your focus will be on demonstrating and delivering value through TeamViewer’s solutions in DEX, Remote connectivity, End Point Management, Observability, and Automation

Responsibilities

Technical Expertise & Product Demonstrations

• Become a subject matter expert on our DEX, remote connectivity and remote management product portfolio.
• Conduct engaging and informative product demonstrations, webinars, and presentations to potential clients, both in person and virtually.
• Tailor demonstrations to address specific customer requirements and pain points.
• Clearly articulate the technical value proposition and business benefits of our solutions.
• Strategic Differentiation and Competitive Positioning of Product Capabilities.

Requirements Gathering & Solution Design:

• Collaborate with the sales team to understand customer needs and technical requirements.
• Conduct thorough discovery sessions to identify customer challenges and objectives.
• Design and propose tailored solutions that address customer needs and leverage our product capabilities.
• Develop detailed Solution proposals and statements of work (SOWs).

Requirements Gathering, Solution Design & RFx Support

• Lead discovery sessions to understand customer needs, challenges, and objectives.
• Design and propose tailored solutions, including detailed proposals and SOWs.
• Contribute technical insights, competitive intelligence, and solution messaging to presales assets.
• Craft compelling responses to technical sections of RFI/RFP/RFQ documents.

RFx Response:

• Answer technical sections of RFI/RFP/RFQ documents.
• Ensure that the answers are accurate, complete and compelling

Proof of Value / Concept (POV/C) & Pilot Management:

• Design, implement, and manage POVs and pilot programs to demonstrate the effectiveness of our solutions in customer environments.
• Provide technical guidance and support during POV/Cs and pilots.
• Analyze POV results and provide recommendations to customers.

Value Assesment

• Conduct Value Assessments and engage in Value Consulting to quantify ROI, TCO reduction, productivity improvements, and operational efficiencies.
• Build executive-level business cases highlighting measurable impact on IT operations and employee experience.
• Translate technical capabilities into financial and operational value narratives for CxO stakeholders.

Requirements

• Minimum of 10 years of work experience with at least 8 years of experience in technical selling such as Solutions Consultant, Pre-sales Engineer role or Technical Product Manager role or Technical Support/IT administration role.
• Experience in selling SaaS Applications, DEX, UEM / Endpoint Management Solutions, Asset Management, Observability, Remote Connectivity, ITSM platforms.
• Experience in DEX platforms or End point Management will be an added advantage.
• Fair knowledge in at least few of the following:  SAML, Scripting, Networking, Operating systems, Active Directory, virtualization, Security Protocols, Cloud computing
• Well versed with Sales Cycle, Pre Sales processes, Project and process management.
• Openness to travelling at least 40% of the time.

Added Advantage

• Experience working with SIs, MSPs, GSIs, and channel partners.
• Familiarity with ITIL, ITSM workflows, and digital workplace transformation programs.
• Track record of supporting multimillion-dollar enterprise deals.
• Certifications in related platforms (e.g., Microsoft Endpoint Manager, Jamf, VMware Workspace ONE, ITIL, data analytics).

What we offer

• Office Location is Tokyo, Japan
• Hybrid working arrangement
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1 .
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.