Work Student, IT Service Desk (all genders)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Set up, install, and configure workstations, laptops, printers, and mobile devices
• Perform physical repairs or replacements of faulty hardware components
• Troubleshoot and resolve peripheral issues (e.g., monitors, docking stations, printers)
• Conduct routine maintenance and cleaning of IT equipment

• Serve as the first point of contact for IT-related issues via phone, email, or ticketing systems
• Perform remote troubleshooting using diagnostic tools and targeted questions
• Resolve hardware and software issues or escalate to higher support tiers
• Install, configure, and maintain computers, printers, phones, and other devices
• Assist with network connectivity problems and basic access issues
• Participate in IT projects like system upgrades or migrations

Requirements

• Fluency in English and German (spoken and written) is essential.
• Good understanding of Windows 11, macOS, network and infrastructure concepts
• Basic knowledge of Active Directory, Entra ID would be a plus
• Prior experience with ticketing systems like FreshService is a plus.
• Excellent communication and problem-solving skills with a customer-first mindset.
• Ability to work both independently and collaboratively in a fast-paced, international environment.

What we offer

• You can be part of our diverse, global team that values collaboration and innovation.
• An opportunity to gain experience with cutting-edge IT systems and technologies.
• You can enjoy a supportive environment with opportunities to grow your skills and career.
• Contract location would be Bremen, Germany
• Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business! 
• Our Working Students in Germany receive a monthly salary of €1,566 for a 20-hour/week contract, €1,253 for a 16-hour/week contract, and €1,400 for an internship position.
• Do you need to gain your first work experience as a part of a mandatory internship? Maybe you are looking for some exciting and time flexible tasks along to your studies? Join us in a role that suits you! We also offer Bachelor and Master Thesis options.
• Fixed Student Contract with above average salary and trust based working hours 
• Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas 
• Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 
• We truly live and celebrate our cultural diversity! Our colleagues come from more than 80 countries and speak more than 40 languages 
• We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings 
• No matter if you are using private or public transportation means, we offer travel subsidy to all our students 
• Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you! 
• Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job 

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.