Customer Success Manager (all genders)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team.  As a Customer Success Manager specializing in Software as a Service (SAAS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.

• Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues
• Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed
• Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns
• Voice of the Customer: CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will:
  • Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions
  • Support executive alignment and engagement with customers.
  • Connect customer feedback to Product & Marketing
  • Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers

Requirements

• 3+ years directly related experience delivering enterprise software solutions.
• Degree in computer science, information systems, applied computer science, or similar education with IT-related background.
• Fluency in English and German is mandatory.
• Additional languages as French are a plus.
• Experience working in close customer collaboration, and the ability to effectively communicate at all levels.
• Experience advocating for customers and the ability to foster and cultivate relationships with key customers.
• Experience with managing projects and programs.
• Available to visit (existing and potential) enterprise customers

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.