Training & Development Specialist

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

About the role

To take ownership of the onboarding and induction training program for all new employees with the business. Provide ongoing support to the sales and customer support teams within the APAC region, ensuring consistency and skill optimisation across all locations.

Responsibilities

• Develop and maintain onboarding and induction training for all new TeamViewer staff in the APAC region.
• Support sales & customer support teams by sharing product and process knowledge.
• Liaise with department heads and team leaders to identify training needs, skills gaps, and areas for development and improvement.
• Determine and evaluate key performance indicators (KPI’s) to ensure learning outcomes are measured against increased performance and revenue.
• Collaborate with counterparts in our German HQ, to relay feedback and contribute to the ongoing development and improvement of training content

Requirements

• Experience training in a professional classroom environment, as well as on-the-job coaching, ideally within the IT industry
• Approachable personality, with a high degree of professionalism
• Excellent oral and written communication skills, able to relay information with consideration for culturally and linguistically diverse teams
• High level of technical skill and knowledge, with the ability to carry out demonstrations for people of all skill levels and learning styles
• Previous eLearn design experience is advantageous
• Flexible and adaptable to changing business needs, to adjust priorities as required

What we offer

• Office location is Adelaide, Australia
• Modern CBD office, public transport friendly
• Hybrid working arrangement
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1 .
• End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
• Well-being offers and retail discounts available through our building host
• Help us celebrate diversity; our APAC team come from 22 different nationalities.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.