Sales Operations Specialist

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

We are seeking an experienced Inside Sales Analytics Operations Manager, you will play a critical role in optimizing our inside sales operations by providing data-driven insights, managing sales analytics, and enhancing overall sales performance. This role will focus on the intersection of sales strategy, data analytics, and operational efficiency, ensuring our Inside Sales team is equipped with the tools, processes, and insights necessary to meet and exceed revenue targets. The candidate will also lead and optimize our renewal process to maximize revenue retention.

Responsibilities

• Develop and maintain dashboards, reports, and key performance indicators (KPIs) to monitor and analyze the performance of the Sales and Retention teams.
• Conduct deep-dive analyses to identify trends, opportunities, and areas for improvement within the sales funnel and renewal base.
• Develop and implement strategies to maximize renewal rates and minimize churn. Analyze data to identify at-risk accounts and collaborate with customer success managers to mitigate risks.
• Collaborate with Sales Operations and IT teams to ensure the CRM, ERP and other sales tools are optimized for efficiency and accuracy.
• Support the Sales team with territory management, quota setting, and sales forecasting.
• Monitor and assess sales and renewal performance, identifying high-performing areas and opportunities for improvement.
• Work closely with the Inside Sales and Retention leadership to set goals, track progress, and ensure accountability across the team.
• Serve as the primary point of contact between the Inside Sales team, the Retention team and other departments (BI,Marketing, Product, Finance) for sales and renewal-related data and insights.
• Provide training and support to Inside Sales and Retention reps on best practices for data usage, CRM tools, and processes.

Requirements

• 5+ years of experience in sales / renewal operations, analytics, or a similar role within a SaaS or technology company.
• Bachelor’s degree in Business, Data Analytics, Finance, or a related field. MBA or advanced degree is a plus.
• Proficiency in CRM systems, sales analytics tools (e.g., Tableau, Power BI), and Excel. Experience with data management and business intelligence tools is highly desirable.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and recommendations.
•  Excellent verbal and written communication skills, with the ability to present complex data in a clear and concise manner.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally and influence without direct authority.

What we offer

• Location is Adelaide CBD 
• Competitive compensation package including company bonus, stock-based options, and regular salary reviews.
• Opportunity to attend events including the F1.
• Enjoy flexible working arrangements with our optional hybrid work from home program.
• Help us celebrate diversity; our APAC team come from 22 different nationalities.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.