Customer Support Specialist - Japanese Speaker

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

As the first line of contact, you will provide support to existing customers with technical and accounting issues and offer software solutions with the aim to solve individual IT challenges. You will work closely with all members of the customer support team as well as the sales team to offer an outstanding customer service experience.

• Provide technical and accounting support to clients via phone, chat, and ticketing system
• Identify client needs and offer tailored solutions to improve business efficiency
•  Collaborate with Level 2 support and sales teams to ensure excellent service
• Use diagnostic tools and test equipment for problem-solving
• Thoroughly investigate to provide concrete solutions by using all available resources
• Ensure clients fully understand the technical aspects of TeamViewer products
• Independently apply technical expertise and problem-solving skills to resolve basic technical issues

Requirements

• Native Japanese, oral and written (be able to use KEIGO) 
• Fluent in Japanese, oral and written (be able to use KEIGO) 
• Experience working in a customer service role, providing support over the phone and by email
• Strong oral and written fluency in English 
• Knowledge of operating systems and experience with at least two of the following: Windows®, Mac OS X®, Linux®, iOS®, Android® 
• Have basic technical understanding of TeamViewer Products to be able to uncover the customer problem
• Demonstrate excellent troubleshooting skills and ability to multitask and work under pressure
• Ability to adapt quickly to new and updated software and processes 
• Initiative, problem-solving skills, and determination to offer realistic solutions to our client 
• Qualifications in the field of IT or other relevant vocational education is advantageous 

*Adelaide-based role: Relocation support available

What we offer

• Contract location is Adelaide, Australia
• Modern CBD office, public transport friendly
• Hybrid working arrangement
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1.
• End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
• Well-being offers and retail discounts available through our building host
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.