Community Moderator & Social Support Specialist - Japanese Speaker

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

The Community & Social Media Support Moderator is responsible for the moderation in the Japanese part of the TeamViewer Community and will assist our userbase in the online forum and keep our technical documentation in our Knowledge Base up to date.

Additionally, the Community Moderator and Social Media Specialist is engaging with followers across owned social media channels as well as support users also via other channels (incl. email and telephone support).

Responsibilities

• Engage with TeamViewer fans and users by responding to user posts on our social media channels and online communities
• Maintain high-quality content in our communities as well as in our owned social media channels and translate existing Knowledge Base articles from Englisch into Japanese               
• Assist Social Media & Community Managers with projects to increase the social experience of our customers and users
• Decrease the average response time on our social media channels and the online communities which leads to a positive customer experience
• Execute the community strategy and work to meet departmental goals in support of business objectives
• Collaborate with internal teams to drive vibrant content and user activity
• Other duties as assigned

Requirements

• Fluency in English and Japanese with excellent communication & technical writing skills and the ability to translate technical documentation into Japanese
• Digital specialist and tech savvy
• Minimum 3 years of work experience, with at least 1 year of experience supporting social media and/or user communities in a full-time capacity for a similar company
• Service oriented with online communication skills
• Creativity, critical thinking, and able to make sound decisions in a fast-paced environment
• Ability to work independently with guidance from an internal leader
• Proven ability to work collaboratively with others, drive consensus and unite opposing views to a common vision
• Highly service-oriented with desire to assist others in understanding rules, tools and resources
• Diplomatic mindset with abilities to gain consensus from those with diverging viewpoints and understand multiple perspectives of an issue

What we offer

• Contract location is Adelaide, Australia
• Modern CBD office, public transport friendly
• Hybrid working arrangement
• Quarterly team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• Opportunity to attend events including the F1 .
• End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
• Well-being offers and retail discounts available through our building host
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.